Turn Skeptical Drivers into Loyal Lifetime Clients
98% of car owners read reviews before choosing a mechanic. Automate your reputation, showcase your honest work, and dominate your local market.
Common Challenges in Your Industry
The "Dishonest Mechanic" Stereotype
You're honest, but the industry isn't trusted. New customers are skeptical before they even walk in the door, making it hard to sell necessary repairs.
One Bad Review Kills Traffic
A single angry customer complaining about price can scare away dozens of new leads, even if you did the job perfectly.
Too Busy Wrenching
You're running the shop, managing techs, and maybe even turning wrenches. You don't have time to chase every customer for a review.
Price Shock Complaints
Customers don't understand the complexity of modern cars. They leave bad reviews about 'high prices' without valuing your expertise.
Are You Losing Customers to "Trust Issues"?
Find out how much revenue you're missing because of your current online reputation.
- Visibility Score:
See how easily car owners find your auto shop when searching for repairs.
- Review Summary:
Get your aggregated auto shop ratings across Google, Facebook, and CarFax.
- Listing Accuracy:
Check your auto shop info across 50+ directories drivers search.
- Sentiment Analysis:
Discover what customers say about your auto repair honesty and expertise.
- Competitive Benchmarking:
See how you stack up against other auto shops and dealerships in your area.
Your comprehensive report will be emailed to you in approximately 2 minutes.
Why Clients Pros Choose Us
DMS Integration
Connects directly with Tekmetric, Shop-Ware, Mitchell 1, and others. Review requests go out automatically when you close the Repair Order.
DVI Photo Showcase
Automatically include before/after photos from your Digital Vehicle Inspections in review requests to prove value and honesty.
Service-Specific Context
Different templates for an Oil Change vs. a Transmission Rebuild. Ask the right questions at the right time.
Trust-Building Templates
Our questions guide customers to mention "honesty," "transparency," and "fair pricing" keywords in their reviews.
Tech-Specific Tracking
Know which technicians are generating the best reviews. Reward your team for building great customer relationships.
Competitor Benchmarking
See how your shop compares to the dealership and the budget chain down the street. Win on trust, not just price.
How It Works
Sync Your Shop Management System
We integrate with your existing software (Tekmetric, RO Writer, etc.) to detect when jobs are completed.
Smart Request Delivery
We wait until the customer has picked up their vehicle and paid. No awkward timing, just seamless automation.
Watch Trust (and Revenue) Grow
Positive reviews pile up. Your Google ranking climbs. New customers choose you because they trust you before they call.
Real ROI for Your Business
ROI Example
Trusted by Industry Leaders
See what other professionals are saying about our platform.
How Precision Auto Doubled Their Car Count
A 4-bay shop struggled with 'expensive' complaints. By automating reviews with DVI photos, they proved their value and dominated their local search results.
"We used to get maybe one review a month. Now we get 5 or 6 a week. The best part is the 'Review Gate' feature that catches frustrated customers before they post online, giving us a chance to fix it."
Integrates Seemingly With
Available In All Plans
Choose the perfect plan for your business growth.
| Feature | Essentials $97/month | Most Popular Professional $297/month | Platinum $497/month |
|---|---|---|---|
| Review Management | |||
| Unified Messaging | |||
| Webchat Widget | |||
| Missed Call Text Back | |||
| Google Chat Integration | |||
| Social Media Planner | |||
| Workflow Automation | |||
| AI Content Generation | |||
| Advanced Reporting | |||
| API Access | |||
| AI Employee |
Auto Repair Reputation Management FAQ
Get answers to common questions about reputation management for Auto Repair businesses.
The Free Reputation Report provides a comprehensive analysis of your auto repair shop including: your Visibility Score (how easily customers find you online), Review Summary aggregated from Google, Facebook, and industry sites, Listing Accuracy check for NAP (Name, Address, Phone) consistency, Sentiment Analysis of what customers are saying about your service, and Competitive Benchmarking against local dealerships, chain shops like Midas and Firestone, and independent competitors. The report is delivered via email in approximately 2 minutes.
Most auto repair shops using Reputation Genius increase from 4 reviews per month to 45+ reviews per month. This dramatic increase happens because our automated system achieves a 95% send rate compared to the typical 30-35% manual ask rate. Reviews are automatically requested after every completed repair order, perfectly timed when customer satisfaction is highest.
Yes, Reputation Genius offers native integrations with all major auto repair shop management systems including Tekmetric, Shop-Ware, Mitchell 1, ShopMonkey, Protractor, and R.O. Writer. Review requests are triggered automatically when you close a Repair Order—no manual work required. This means every customer gets a review request without you or your service advisors lifting a finger.
Auto repair shops typically see a 12x return on investment with Reputation Genius. With an average repair order value of $450 and the potential loss of 8 jobs per month to competitors with better reviews, that represents $3,600 in lost monthly revenue. At $297/month, the platform pays for itself with just one recovered customer. Shops using Reputation Genius also report an average 18% year-over-year increase in car count.
Our system is specifically designed to combat the trust deficit in auto repair—89% of customers fear being overcharged. We use trust-building review templates that guide satisfied customers to naturally mention keywords like "honest," "transparent," and "fair pricing" in their reviews. Additionally, our DVI Photo Showcase feature automatically includes before/after photos from Digital Vehicle Inspections in review requests, providing visual proof of needed repairs and building trust before customers even read the reviews.
Digital Vehicle Inspection (DVI) photos are powerful trust-builders. Reputation Genius automatically includes before/after photos from your DVI in review requests, allowing customers to see exactly what was wrong and what you fixed. This visual proof eliminates "price shock" complaints—the top complaint in 65% of negative auto repair reviews—by showing customers the value they received. Shops using this feature report fewer negative reviews about pricing and more reviews mentioning transparency and honesty.
Price complaints are the #1 source of negative reviews for auto repair shops. Reputation Genius uses a private feedback filter that routes potentially unhappy customers to a private form first, giving you a chance to address concerns before they become public 1-star reviews. This is critical because a single negative review can drive away 22% of potential customers. We also help prevent price complaints by including DVI photos that justify repair costs and using service-specific templates (different messaging for an oil change vs. a transmission rebuild).
Setup takes less than 15 minutes. Simply connect your existing shop management software (Tekmetric, Shop-Ware, Mitchell 1, ShopMonkey, or others) and our system starts working immediately. Review requests go out automatically after your very next completed repair order. There is no learning curve for you or your staff—we handle everything behind the scenes while you focus on fixing cars.
Have more questions? Book a free consultation
Ready to Dominate Your Market?
Find out how much revenue you're missing because of your current online reputation.