Help Center
Frequently asked questions and support resources
Getting Started
How do I sign up for Reputation Genius?
You can sign up by visiting our Pricing page and selecting the plan that best fits your needs. Once you complete the checkout process, you'll receive an email with login instructions.
Is there a contract?
No, all our plans are month-to-month. You can cancel at any time without penalty.
How long does onboarding take?
Most businesses are up and running within 24 hours. Our team will help you connect your review platforms and set up your account.
Pricing & Plans
How much does it cost?
We offer three main plans: Essentials ($97/mo), Professional ($297/mo), and Platinum ($497/mo). For detailed features of each plan, please visit our Pricing page.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time from your account settings. Changes will be reflected in your next billing cycle.
Review Management
Which review platforms do you support?
We support over 20+ review platforms including Google, Facebook, Yelp, TripAdvisor, and industry-specific sites. Learn more on our Review Management service page.
Can I respond to reviews directly from the platform?
Yes, you can read and respond to reviews from all connected platforms directly within your Reputation Genius dashboard.
Webchat
How does the Webchat widget work?
Our Webchat widget installs on your site and allows visitors to text you directly. Messages go straight to your dashboard and mobile phone. See more details on our Webchat service page.
Can I customize the chat widget?
Yes, you can customize the colors, greeting message, and avatar to match your brand.
Social Media Planner
What social platforms can I post to?
You can schedule and publish posts to Facebook, Instagram, LinkedIn, Google Business Profile, twitter (X), and TikTok. Learn more about our Social Media Planner.
Is there a limit to how many posts I can schedule?
No, you can schedule unlimited posts across all your connected profiles.
AI Phone Agent
What can the AI Phone Agent do?
The AI Phone Agent can answer missed calls, answer FAQs, book appointments, and send follow-up texts. Visit our AI Marketing page for a full feature list.
Does it sound robotic?
No, our AI uses advanced voice synthesis to sound natural and conversational.
Technical Support
How do I contact support?
You can contact our support team via the Contact page, email us at support@reputation-genius.com, or use the chat widget in your dashboard.
Do you offer integrations?
Yes, we integrate with thousands of apps via Zapier, as well as native integrations with QuickBooks, Clio, and major CRMs.
Account & Billing
Where can I find my invoices?
Invoices are available in the Billing section of your account dashboard.
How do I cancel my account?
We'd hate to see you go, but you can cancel your account from the Billing settings page or by contacting support.
Still have questions? We're here to help.
Contact Support